Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Dedicated Account Representative (DAR) will be responsible for the management of the GBT North American Client Travel Program on a day-to-day basis, with support/engagement as needed globally. The DAR will work hand in hand with the Global Client Manager to ensure GBT deliverables are met and new insights/products/services are introduced according to client needs and GBT objectives.
Responsibilities include, but are not limited to, providing support directly to the client on agreed upon client deliverables such as compiling, tracking and implementing actions in accordance to contractual requirements.
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The DAR will work with the Global Client Manager on client activities that drive program optimization, improve compliance and deliver customer happiness.
Responsibilities:
- Engage key customers and host project meetings, including providing meeting notes with action items and timelines as agreed by Client team
- Work with Client, possessing strong customer service and consultation focus
- Expertise of the systems that work with OBTs or TMC Tools, such as GDS systems, HR Feed systems, etc.
- Manage the SLA Requirements to ensure GBT Meets/Exceeds, engaging global team monthly to review results
- Develop and propose recommendations to identified issues & resolution
- Ensures quality processes and tools are incorporated into all daily activities with contingency plans in effect.
- Ensure accurate travel policy interpretation and implement accordingly to supporting operational teams
- Manage team trainings to external audiences such as vendors, contractors and Client travelers, in person or using web conferencing tools and technology regarding Client specifics, operational procedures, and processes around the globe
- Support/maintain the development of Client Scope of Procedures documentation (process flow, SP and Job Aid), working with CGM and RRMs
- Participate in pilot and beta testing of new processes, tools, policy improvements, etc.
- Drive travel program compliance (in tandem with SLA targets)
- Ensure air and hotel contractual terms are submitted and uploaded into PRDS.
- Participate in client management business review strategy, compiling information accordingly.
- Generate key performance indicator reports such as TSF, CSAT from appropriate network databases
- Assist client managers in securing and preparing DRA forms (PRISM) for client execution.
- Frequent interactions with traveler care, GBT product owners, PRDS, MI Helpdesk, etc. will be encouraged.
- Exercise client interaction integrity, upholding GBT code of conduct and confidentiality as GBT employee representative.
- Get results by operating with a sense of urgency and confidence, employing effective time management, working well within team environment and using network expertise to deliver results within deadlines.
Qualifications:
- Knowledge and understanding of business travel operational processes and practices
- Knowledge and understanding of business, travel front office, mid office and back office tools and processes
- Strong time management and problem-solving skills
- Proven track record to Drive Results
- Strong Customer Communication and Relationships Skills
- Effective written and verbal communication skills with attention to detail
- Proficiency in Microsoft office tools (Word, PPT, Excel)
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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