Customer Service Executive
Glanbia Performance Nutrition
Join this dynamic team focused on delivering better nutrition for every step of life’s journey!
The Opportunity
This position reports to the Planning & Customer Service Manager, China. You will be responsible for ensuring the administrative and procedural requirements for the orders and payments of GPN products meet on a daily basis and manage the fulfillment component of all sales, also focus on and handling the customers complains in proper way. You will work closely with the Commercial Team to build the understanding of customer patterns and demands , feeding numbers through to the US, and then executing customer orders and managing these orders through to completion .
Supply Chain Coordinator
- Active role in sensing issues before they occur & communicating to management
- Manage the demand and supply of customer order within the lead-time, service-level and inventory targets. Manage the orders to be confirmed on time, with a reliable confirmation date and payment, monitor the open sales orders which aren’t paid, sharing information to commercial team in order to close them ASAP.
- Creating Purchase Orders in SAP for finished goods and / or raw materials and services as required.
- Manage the relationship between the customer and US customer service team as well as the customer order pro-forma invoice, also should be including all support documentation for Customs declaration. Guide customers with ongoing support and provide the right contact within the company when either technical or product expertise is required. Operate within the guidelines of the pricing policy and quotation authority limits. Ongoing development of your knowledge of Glanbia products.
- Strong mindset in customer service, quickly response and provide feedback to our certain customers on time. Continuously improve the satisfaction from customers.
- Ensure all enquiries, quotations and customer issues are addressed promptly to satisfy customer and business expectations
- Previous customer service experience and ability to manage communications across various levels preferably in international trading.
- Office administration experience essential with a degree or similar in business administration.
- General understanding of supply planning and strong interest in supply chain and logistics.
- Good (Mandarin and English) communication skills both written and verbal with a strong professional phone manner.
- Proficient in major software (Word, Excel, Outlook, SAP).
- The ability to work accurately, with attention to detail, carefully and ownership spirits
Where and how you will work
The opportunity will be based in Shanghai.
What we would like to offer you!
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.
About Glanbia
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
At Glanbia, our culture celebrates individuality, knowing that together we are more.
