Customer Service Representative [United States]

 

Overview:

Customer Service Representatives at Tyndale strive for excellence in every interaction by handling all incoming customer calls in a professional, friendly, accurate, and timely manner. They are product and service knowledge experts, and support the growth of the organization daily. Customer Service Representatives are the voice of Tyndale and are the front line to offering top notch customer service excellence. They are organized and efficient with excellent time management skills, and seek to exceed customer expectations 100% of the time. This position is a 10:30AM to 7:00PM, M-F opportunity.

Follow this link to learn more about a day in the life of a Customer Service representative: https://vimeo.com/479082785/b3ace0fd22

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Tyndale supports a strong work-life balance. This opportunity is a work from home role on a part-time, regularly-scheduled basis. To be considered, candidates must reside within a commutable distance from our Tyndale location in Houston, TX.

Responsibilities:

• Enter phone orders quickly and accurately. Ensure that the employees DLD, shipping address, part numbers, logos and order type is correct;
• Check customer allowance balances and verify the information is correct. Troubleshoot allowance problems and escalate to the Customer Service Manager when necessary;
• Handle catalog requests and send to the appropriate person;
• Process Rush and Same Day order requests;
• Answer inquiries regarding delivery dates, backordered items and track customer shipments if necessary;
• Assist customers in selecting appropriate merchandise;
• Transfer calls to the appropriate department as required, or contact other departments to obtain information to questions you cannot answer;
• Clearly communicate issues that you cannot solve to the Customer Service Manager in a timely manner;
• Work with team members well and communicate with them effectively;
• Perform other duties and projects as assigned;

Qualifications:

• High school diploma or equivalent required;
• More than one year of prior Customer Service experience;
• Must be detail oriented;
• Excellent verbal & written communication skills;
• Solid computer knowledge, some typing skills and ability to enter orders while on the telephone;
• Ability to multi-task and handle many different requests at once;
• Ability to work in a fast-paced environment and handle a large volume of phone calls daily;
• Effectively handle upset customers and stressful situations;
• Possess a moderate level of product knowledge preferred, but not required;
• Works well with team members and is personable;

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