Recovery Assistant Manager
Location: Warwick, Rhode Island
Description: Citizens Financial Group is hiring Recovery Assistant Manager right now, this job will be dwelled in Rhode Island. Detailed specification about this job opportunity please read the description below. Responsibilities
The Recovery Assistant Manager manages the day-to-day activities of Debt Management Litigation business unit. This unit is responsible for working with customers an! d attorneys to recover funds through the legal collections process. Under management guidance, assists in the preparation of business plans, budget, and goal setting for the unit. Analyzes and prepares reports for management on departmental goal achievement. Researches and resolves complex operational issues. Responsible for identifying training needs and delivering appropriate training to staff. Responsible for recruiting and hiring decisions, performance reviews, and reward and recognition of employees under supervision. Performs other related duties as required. May be responsible for meeting department budget. Motivate, incent, and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.
Leadership Accountabilities: Business Management & Planning: Implement and deliver the business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: Identif! y and respond to ideas for process improvement from team membe! rs and facilitate and undertake capitalized continuous improvement activities. May include project participation.
Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.
Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.
Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
Team Leadership: Develop, plan, and implement activities that will enable a highly mot! ivated and highly performing team to deliver team objectives.
Recruitment & Induction: Identify hiring needs and make hiring decisions. Manage the new hire orientation process for new team members.
Performance Management: Ensure team meets agreed service levels , Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).
Team Development: Create, plan and implement activities that will support the development of team members.
Travel Required < 25%
Qualifications
5+ years experience in consumer and commercial collections
2 years experience with legal collection practices
Strong knowledge of the collection process for consumer and commeri! cial products. (Auto, RV, Marine, Home Equity, ODP, Student Loans, Credit Cards)
Understanding of origination, servicing, collection, and credit reporting procedures
Excellent oral and written communication skills.
Understanding of Legal terms and procedures
Ability to strategize complex cases with attorneys
***Not easily intimidated
Negotiation and presentation skills
Effective time management skills
Must possess good judgment and decision making skills.
Ability to effectively manage vendors
Ability to interact with management levels up to Executive Vice President.
Knowledge of financial statements and accounting principles.
Ability to effectively interact with both internal and external customers.
Intermediate knowledge of and experience with MS Word, Excel, Powerpoint, Access and Outlook.
Hours and Work Schedule
Hours per Week: 40 !
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
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If you were eligible to this job, please give us your resume, with salary requirements and a resume to Citizens Financial Group.
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This job starts available on: Wed, 18 Sep 2013 20:50:37 GMT
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