Office of the Chairman Advocate
Location: Cranston, Rhode Island
Description: Citizens Financial Group is at the momment seeking for Office of the Chairman Advocate right now, this vacancy will be presented in Rhode Island. More complete informations about this vacancy opportunity please read the description below. Responsibilities
Respond to escalated issues and/or complaints from customers, business partners, and Regulatory Agencies, Attorneys, Co! nsumer Protection Agencies, and Congressional Offices
Work closely with Management, in conjunction with Legal, Risk, and Compliance partners to resolve more complex issues and/or complaints within acceptable service levels
Respond to issues filed directly with Executive Officers of the Bank, including the Chairman
Act as a final point of escalation and resolution for the branch network and Contact Centers within CFG
Partners with Management and internal operational and servicing departments on root cause analysis and service improvement opportunities
May serve as a subject matter expert within the department
Participates in or completes special projects as assigned by leadership team
Qualifications
High School or Equivalent (GED) Required
Associate Degree Preferred
3 years of customer service experience; financial services background and/or complaint resolution experience preferred
Excellent communication skills â€" must be adept at inte! racting with all levels of colleagues and external customers on a daily basis via telephone, email, and formal correspondence
Ability to think creatively while resolving customer complaints in a compliant manner
Mentoring/training experience preferred
Able to provide feedback to functional areas on how best to improve the overall Customer Experience
Ability to multitask and work independently in a fast paced, changing environment
Can work with minimal supervision to bring escalated and sensitive issues to closure per department guidelines
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirt! h, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to Citizens Financial Group.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Thu, 19 Sep 2013 18:53:13 GMT
Apply Office of the Chairman Advocate Here