Field Claims Spec II, Property
Location: , Rhode Island
Description: Nationwide Mutual Insurance Company is currently seeking to employ Field Claims Spec II, Property right now, this position will be settled in Rhode Island. Further informations about this position opportunity kindly see the descriptions. This Field Claims Specialist II, Property position will be responsible for supporting Rhode Island territory and will occasionally cover some parts of Conn! ecticut. This position will be home based and will come with a company branded vehicle.
Ideal candidate should currently reside in Rhode Island.
Ideal candidate will have current/previous Property Claims handling experience.
Must be proficient with xactimate as it is required for this role.
Current adjusters license is a plus.
Must have excellent written and verbal communications skills.
Must have solid customer service experience.
JOB SUMMARY: Investigates and resolves personal lines property damage claims via phone and face-to-face claims handling of a moderate to severe nature. Promotes and provides "On Your Side" customer service. Responsible for the handling of claims in accordance within prescribed authority and adhering to best claims practices.
RELATIONSHIP: Reports to Claims Manager
DIRECT REPORTS: None
JOB RESPONSIBILITIES:
1. Promptly and effectively handles to conclusion all assign! ed claims with little to no direction and oversight. Makes dec! isions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
2. Determines proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service.
3. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
4. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training s! essions.
5. Maintains current knowledge of local industry repair procedures and local market pricing.
6. Submits severe incident reports, reinsurance reports and other information to claims management as needed.
7. Partners with SIU and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty).
8. Initiates and conducts follow-ups via proficient use of the claims systems and other related business systems.
9. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.
10. Adheres to high standards of professional conduct while providing delivery of superior claims service.
11. Other duties as assigned.
JOB REQUIREMENTS:
Education: Undergraduate degree or equivalent experience.
Licenses/Designations: State licensing where required. Successful completion ! of required/applicable claims certification training/classes.
Ex! perience: Three to five years related property claims experience. Experience in a customer service environment including flexible work schedules and extended work hours preferred.
Knowledge: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Proven knowledge of the investigation, negotiation and settlement activities used to resolve extensive property damage claims.
Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical and problem solving skills necessary to make decisions and resolve conflict in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates f! or property losses. Ability to evaluate and successfully negotiate property claims. Organizational skills to effectively prioritize work. Command of written and verbal communication skills for contact and/or negotiation with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software. Provided leadership to to less experienced claims associates
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources.
JOB CONDITIONS:
Working Conditions: Normal office or field claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid driver's lice! nse with a safe driving record. Must be able to make physical inspectio! ns of property loss sites. Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Must be able to work out-of- doors in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT). Extended and/or non-standard hours as required.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Nationwide ! Mutual Insurance Company.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Tue, 17 Sep 2013 09:59:28 GMT
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